The problem
Booking questions came in all day and into the evening, and answers had to wait until the administrator was free.
The solution
Telegram was connected to Reveo, and the agent was trained on the salon’s services, prices and free slots.
The result
- Booking questions no longer go unanswered, even at night
- Service, price and free slot are given in one conversation
- When the agent doesn’t know, it hands the conversation to the team
