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Numa

Numa

Retail network · Instagram, Telegram

AI Chat ManagerInstagramTelegram

Evening enquiries no longer go unanswered, and every lead goes straight into Bitrix24.

Results are specific to this customer and have not been independently audited; they are not a guarantee of future results.

The problem

Questions that came in after the working day waited until morning. In a retail network the busiest messaging happens in the evening — by the time a manager got to work, half the conversations had already gone cold.

The solution

Instagram and Telegram were connected to Reveo, and the agent was trained on the network’s prices and services. After answering, the agent collects the details it needs and passes the lead to Bitrix24.

The result
  • Evening and weekend enquiries no longer go unanswered
  • Every lead goes straight into the CRM — no manual copying
  • In the morning the manager opens a ready lead card, not a chat thread
“We stopped losing the people who write at 11pm.”

Reveo answers at night and on weekends — and those are exactly the people who buy.

Numa
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